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FAQ
Bikes with fixed wheels only have one gear and do not have a freewheel. This means that the cranks are constantly rotating, meaning that the cadence depends on the speed. Our Fixie is a single-speed bike that can be switched from freewheel to fixed wheel with a flip-flop rear wheel hub.
A single speed bike is a bike with only one gear. There are single speeds with a fixed gear and those that have a freewheel. The former are also called Fixie (from the English “fixed gear” = rigid gear). When the wheel turns, the pedals automatically turn with it.
The best way to do this is to come to our bike shop or contact a bike mechanic near you.
Our bike mechanic recommends one check every year. You can come to our bike shop at any time for your bike service. If you need to repair your bike, you can also contact us.
Yes, we offer 2 different sizes of children's bikes, each with an adjustable saddle: a balance bike for kids between 2 and 5 years and a children's bike for kids between 3.5 and 6.5 years.
Children's bike 12 inches: Available in pink, chrome, white and light green. Each 12 inch children's bike comes with a lightweight steel frame and a woven bike basket.
Children's bike 16 inches: Available in pink, light green and light blue. Each 16 inch children's bike comes with a lightweight steel frame and front and rear brakes.
Yes, bicycle lighting is mandatory in Switzerland. We have battery-operated bike lights with LEDs in silver and black. If you prefer a battery-free light, our light with a magnet system is just right for you.
Yes, a basket can be mounted on the Siech Cycles. We have baskets in silver, black and hand-woven bicycle baskets made from natural willow. The bike basket made of natural willow is also available for children's bikes, in brown and black.
Yes, it is possible to attach luggage racks to all of our bikes (fixie excluded). We have a silver and a black model.
Yes, you can buy the right bicycle accessories from us. You can find the following stylish accessories for bicycles in our online shop: bicycle basket, luggage rack, fenders (mudguard), grips (handlebar grips), handlebar (handlebar), bicycle saddle, bicycle light, bicycle bell and bicycle lock. We also offer trouser straps, which act as trouser protection. The Velo accessories are suitable for all Siech cycles except for the Fixie single-speed bike.
If you visit our store in Zurich, you can also buy a bicycle helmet or bicycle socks for your bike.
The steeper the paths you want to overcome in your everyday life, the more gears are suitable for this. Our Fixie Bike is suitable for flat paths; for inclines we recommend Siech Cycles with 8 or 16 gears.
8-speed bicycles : 8 Speed Lady Comfort, 8 Speed Lady City, 8 Speed Men Classic, 8 Speed Men Race, 8 Speed Men Urban
16-speed bikes : 16 Speed Lady City, 16 Speed Men Urban
This depends in particular on the type of terrain and the length of the routes you want to cover with your bike. A racing bike is more for those who like it fast and maneuverable, while you can also travel comfortably with a city bike.
City bikes : A city bike is characterized by a narrow tire thickness. This means you are agile and can keep up well in city traffic. If you only ride on straight terrain, you should ideally get a Fixie single-speed bike. For asphalt roads with gradients, a bike with gears, such as the men's bike 8 Speed Men Urban, is suitable. The sporty 8 Speed Men Race racing bike is also ideal for city traffic.
Bicycles for asphalt and dirt roads : Siech Cycles with wider tires are ideal for dirt roads as they offer better grip. The women's bike 8 Speed Lady Comfort as well as the 8 Speed Men Classic and the 16Speed Lady City are perfect companions for nature.
The frame size depends on your height. Therefore, a larger frame size is suitable for taller people and a smaller one for smaller people.
Every women's bike at Siech has a frame size of 48cm and is suitable for a body height between 155cm and 175cm. The men's bikes have a frame size of 58cm and are suitable for a body height of 160cm to 185cm.
With these dimensions, we have adapted to the average of all Swiss people, so that our bikes fit everyone if possible. In addition, the size of the handlebars and saddles of the bikes can be adjusted, which enables the most precise adjustment to your needs. Are you unsure which size (women's bike or men's bike) suits you best? No problem, you can stop by our store in Zurich at any time and take a test drive.
It is primarily important that your new bike feels good and that you feel comfortable while cycling. The right frame size must be selected. In addition, your future bike should be suitable for your desired area of use: whether it's a city bike, a racing bike or an all-rounder bike, with us you'll find everything you need for your daily bike route.
Yes, you’re welcome to collect your bike from one of our flagship stores. If you’d like your bike – including any accessories – to be fully assembled and ready to ride when you collect it, simply select the relevant option in your basket. Our experienced mechanics will take care of the assembly professionally. As soon as your bike is ready for collection, we’ll email you with all the necessary collection details.
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If you order a bike that is currently sold out but will be back in stock, you can order this bike in advance. It will then be delivered to you immediately as soon as it is back in stock. Please note that the stated delivery period for pre-orders is an approximate estimate, but cannot be guaranteed due to external circumstances. There may therefore be deviations.
This varies depending on the model. We will inform you online or via our newsletter about when the sold-out models will be available again.
In this case, you are welcome to contact us via email at contact@siech-cycles.com to find out more about the delivery status of your desired model. As soon as we know when supplies will arrive again, we will release the bikes in our webshop so that you can place a pre-order. As soon as the bikes arrive at our premises, we will send the bike to you immediately.
You can send your order back to us within the statutory return period of 14 days. Please contact us using the contact form and follow the following process:
1. Contact us using the contact form and register your return
2. Send us the relevant items to the following address:
Siech Cycles
c/o Digt AG
Alte Buchserstrasse 10
8108 Dällikon
Important: Please always enclose a copy of the invoice or a delivery note.
3. As soon as we receive the items, we will issue you the credit
Yes, you can also order your bike from abroad (including bike accessories). However, in this case we only offer the “delivery in box” shipping option. The cost of shipping abroad is 80 CHF. The costs for customs clearance are automatically charged by the freight forwarder in the destination country. Customs costs may vary depending on the country.
No, unfortunately we do not currently offer this option.
No, the bicycle accessories are not assembled when purchased online and must be attached independently. Our instructional videos will help you with this.
Yes, we also offer Saturday deliveries (by post and without set-up).
The delivery time is 1-2 working days (without assembly) or 2-4 working days (with assembly).
All the tools you need are included with the Siech Cycle.
You are welcome to watch our assembly videos. You can find these here .
When ordering, you have the choice between “delivery in box” and “delivery assembled”.
Delivered in box
With this delivery option, your bike will be delivered 85% assembled. A few steps are still necessary to get the bike ready to ride: The front wheel still has to be clamped, the handlebars have to be straightened and the pedals and saddle have to be mounted. If you are not at home, the postman will leave you a note that your bike is ready to be picked up at the post office. In the box you will find a tool set that contains everything you need to assemble the bike. With the help of our instruction videos, you can then complete the bike yourself. The time required is approx. 30 minutes. This option is only suitable for experienced craftsmen.
Note: Unfortunately, we cannot accept any liability for bicycles that we assemble ourselves.
Delivery set up
Your bike will be professionally assembled, adjusted and delivered directly to your door by our service partner. After placing your order, our service partner will contact you by phone to arrange a delivery date. The bike will be completely assembled and set up and delivered directly to your home within 7 working days.
Note: Accessories are delivered separately and must then be attached to the sieve yourself using our instruction videos.
After a successful order, we will automatically send you an order confirmation including an invoice to the email address you provided. Please keep this invoice in case you have a problem with the bike or it is stolen.
When ordering Velo online, we offer payments via Twint, Paypal, Amex, Visa or Mastercard. In our bike shop you can pay via Maestro, Visa, Mastercard or Twint.
Yes, you can easily order our bikes online. In our webshop you will find women's bikes, men's bikes and children's bikes as well as accessories.
You have the following options when buying a bike: Order your bike online from the comfort of your own home or come and choose it in person at our bike shop in Zurich. You can find various cycling accessories both in the online shop and in our store. Our brand is also listed in various Swiss bicycle shops.
You are welcome to contact our customer service via email ( contact@siech-cycles.com ), by telephone or using the contact form . If you would like personal advice, we are there for you in our bike shop at Langstrasse 64 in Zurich.
You can contact us at any time using the contact form or come directly to our Siech Cycles flagship store in Zurich. Alternatively, we can also be reached directly via email at contact@siech-cycles.com or by telephone at 044 500 82 00.
No, you cannot buy a used bike from Siech Cycles.
Yes, there is a bike mechanic in our bike shop who can repair your bike or carry out a bike service for you.
Yes, you can test ride all bikes in our bike shop in Zurich. You don't need to make an appointment in advance to test your bike, just come by during normal opening hours and get personal advice on site. If you cannot come to Zurich, you are welcome to contact our partners. Unfortunately, not all bikes are always available in all colors from our partners. You can find an overview of our partners here.
Yes, our Siech Cycles flagship store is located in Zurich at Langstrasse 64 and opened in August 2021. In our bike shop you will find all of our current models (women's bikes, men's bikes and children's bikes) and bike accessories, including personal advice. You can also test your bike on site and test ride all the models you want. There is also a mechanic in our bike shop who can repair your bike or carry out a service. Our bike shop is open from Tuesday to Friday from 11 a.m. to 7 p.m. and on Saturday from 10 a.m. to 5 p.m.
You can reach our customer service via the contact form, by email at contact@siech-cycles.com or by telephone on 044 500 82 00.
Yes, when you buy a bike we offer a 2-year guarantee on everything except wearing parts. For example, the frame and fork are included in the warranty. The warranty begins from the date of purchase and is only valid for the benefit of the original purchaser. If the bike is resold, the warranty will expire. If you have a problem with your Siech Cycle, it's best to contact us and tell us the problem - we'll definitely find a solution! You are welcome to describe your concerns using the contact form and we will take care of your case as quickly as possible.
You can find our complete range directly in our online bike shop. We have created detailed product descriptions and specifications (frame size, gears, bike accessories) for you. However, if you have any additional questions about the bikes, please feel free to contact us at any time using the contact form or come directly to our store in Zurich. Alternatively, we can also be reached via email at contact@siech-cycles.com or by telephone at 044 500 82 00.
Quality and safety are our top priority. That's why we monitor the production of our bikes directly on site. The designs and specifications are conceived in Switzerland. Our suppliers produce and check every single bike in accordance with our quality specifications. Only the most modern production processes and machines are used for production. Since we sell our bikes directly through our online store without agents, importers or middlemen, we can pass on the price advantages we gain to you. We maintain a direct customer relationship with all of our customers and strive to implement inputs and suggestions about our bikes as quickly as possible and to continually improve.
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