Customer service and logistics (Zurich, Dällikon, Basel, Remote)

Do you want to get an insight into a young, rapidly growing bicycle brand and do your part in its further development? Then Siech Cycles is the right place for you!
With our flagship stores in the heart of Zurich and Basel, Siech Cycles wants to be a point of contact for its customers - true to the motto: Bicycles have to be experienced! Siech Cycles also has its own logistics. These three locations must be connected in constant exchange. And we need you for that! Are you a reliable and flexible person who likes to get hands-on and would like to work in a young, dynamic team?

• You are the first point of contact for customer concerns and manage the customer care mailbox and the health hotline.
• You coordinate daily orders via our logistics tool.
• You work closely with the sales, workshop, marketing and IT departments.
• You are responsible for the inventory of the in-house logistics and ensure that there are always enough products available in the stores in Zurich and Basel.
• You supply the stores and manage the spare parts warehouse.
• You pack and ship orders from in-house logistics.

• Experience in customer service – both telephone and written.
• Fluent written and spoken German as well as solid knowledge of English.
• You enjoy working both physically and administratively – both hands-on and in the office.
• You enjoy being on the move and are happy to take on the role as a link between the three Siech locations.
• Independent, reliable personality with a strong sense of responsibility
• Category B ticket.
• Openness and motivation to learn new things.
• You also have organizational talent and see yourself as a service provider, whereby reliability is a given.

• A varied, exciting area of responsibility in a lively and rapidly growing company
• A dynamic environment with short decision-making processes
• Motivated and innovative employees
• Direct collaboration with the head of operations
• Interesting place to work & attractive employment conditions
• Lots of space for your own ideas and an exciting learning curve
• Flexible working hours and your own company car